How to cancel Axis Bank credit card?

The process is simple, but a few steps must be completed first.

Before requesting cancellation, all outstanding dues must be cleared and reward points should be redeemed.

Once the request is processed, the credit card becomes permanently inactive.

Let’s understand the steps clearly.

Step 1: Clear All Outstanding Dues

Before cancelling the credit card, make sure there is no pending balance.

Credit cards issued by Axis Bank cannot be closed if dues are pending.

Check the following:

• Total outstanding balance
• Pending EMI payments
• Unsettled transactions
• Late fees or interest charges

All payments must be completed before submitting the cancellation request.

Step 2: Redeem Reward Points

If the credit card has reward points, redeem them before cancelling.

After the card is closed:

• Unused reward points are usually forfeited
• Rewards cannot be recovered later

Points can usually be redeemed through the Axis Bank rewards portal.

Step 3: Remove Auto Payments and Subscriptions

If the credit card is linked to automatic payments, update those services.

Examples include:

• OTT subscriptions
• Utility bill payments
• Insurance premiums
• Online memberships

Changing the payment method avoids failed transactions after cancellation.

Step 4: Request Credit Card Cancellation

There are several ways to cancel an Axis Bank credit card.

1. Cancel Through Customer Care

One of the easiest methods is calling customer care.

Steps usually include:

• Call Axis Bank credit card customer support
• Verify identity details
• Confirm that the card has no outstanding balance
• Request cancellation

A service request number is usually provided for reference.

2. Cancel Through Mobile App or NetBanking

Cancellation may also be requested online.

Steps include:

1. Log in to Axis mobile banking app or NetBanking
2. Go to the Credit Cards section
3. Select the credit card
4. Choose the option to close or cancel the card
5. Submit the request

Processing usually takes a few working days.

3. Cancel by Visiting a Bank Branch

Another option is visiting the nearest Axis Bank branch.

Steps include:

• Fill a credit card closure request form
• Submit identification if required
• Request cancellation

Branch staff will initiate the closure process.

What Happens After Cancellation

Once the bank processes the request:

• The credit card becomes inactive
• No new transactions can be made
• A final statement may be issued

The physical card should be cut across the chip and magnetic strip before disposal.

Does Cancelling a Credit Card Affect Credit Score

Cancelling a credit card can affect credit score slightly.

Possible effects include:

• Reduction in total available credit
• Increase in credit utilisation ratio
• Shorter credit history

The impact depends on the card’s age and credit limit.

Older cards with high limits may affect the score more.

When Cancelling a Credit Card Makes Sense

Cancellation may be reasonable when:

• The card has high annual fees
• The card is rarely used
• Multiple cards are difficult to manage

Simplifying finances can sometimes help.

When It May Be Better to Keep the Card

Cancelling may not be ideal if:

• The card is the oldest credit account
• It has a high credit limit
• The credit score is still improving

Keeping the card active with occasional use may help maintain credit history.

How Long Does Cancellation Take

Credit card closure usually takes:

• Around 5 to 10 working days after the request is submitted.

Always request confirmation from the bank once the card is closed.

FAQ

Can Axis Bank credit card be cancelled online?

Yes, through NetBanking or the mobile app.

Do all dues need to be cleared before cancellation?

Yes, the outstanding balance must be zero.

Can a cancelled credit card be reopened?

Usually no. A fresh application is required.