How to cancel ICICI credit card?

The process is simple, but a few steps must be completed first.

Closing a credit card requires clearing dues and raising a cancellation request.

Once processed, the card becomes permanently inactive.

Let’s understand the steps clearly.

Step 1: Clear All Outstanding Balance

Before requesting cancellation, ensure that the credit card balance is zero.

Credit cards issued by ICICI Bank cannot be closed if there are pending dues.

Check for:

• Total outstanding amount
• Pending EMI payments
• Unsettled transactions
• Late fees or interest charges

All dues must be paid before the closure request is processed.

Step 2: Redeem Reward Points

Reward points linked to the credit card may expire after cancellation.

Before closing the card:

• Check the available reward points
• Redeem them for vouchers, cashback, or products

After the card is closed, unused reward points are usually lost.

Step 3: Remove Auto Payments and Subscriptions

If the credit card is linked to automatic payments, update those services.

Common examples include:

• OTT subscriptions
• Utility bill payments
• Insurance auto-debits
• Online memberships

Changing the payment method prevents failed transactions after the card is closed.

Step 4: Raise Cancellation Request

There are multiple ways to cancel an ICICI credit card.

1. Cancel Through Customer Care

One of the easiest methods is calling customer care.

Steps usually include:

• Call ICICI credit card customer support
• Verify personal details
• Confirm that the card has no outstanding balance
• Request credit card cancellation

A service request number is usually provided for reference.

2. Cancel Through NetBanking

Cancellation can also be requested through NetBanking.

Steps include:

1. Log in to ICICI NetBanking
2. Go to Credit Cards section
3. Select the card
4. Choose the option to close or cancel the card
5. Submit the request

Processing may take a few working days.

3. Cancel by Visiting the Bank Branch

Another option is visiting the nearest ICICI branch.

Steps include:

• Fill a credit card closure request form
• Submit identification if required
• Request cancellation

Branch staff will initiate the closure process.

What Happens After Credit Card Cancellation

Once the bank processes the request:

• The credit card becomes inactive
• No further transactions are allowed
• A final statement may be generated

The physical card should be cut across the chip and magnetic strip before disposal.

Does Cancelling a Credit Card Affect Credit Score

It can affect credit score slightly.

Closing a credit card may:

• Reduce total available credit
• Increase credit utilisation ratio
• Shorten credit history

The impact depends on the card’s age and credit limit.

Older cards with high limits may influence the score more.

When Cancelling a Credit Card Makes Sense

Cancellation may be reasonable when:

• The card has high annual fees
• The card is rarely used
• Multiple credit cards are difficult to manage

Simplifying finances sometimes helps.

When It May Be Better to Keep the Card

Closing the card may not be ideal if:

• It is the oldest credit card account
• It has a high credit limit
• The credit score is still improving

Keeping the card active with minimal usage can support credit history.

How Long Does Cancellation Take

Credit card closure usually takes:

• 5 to 10 working days after the request

Always ask for confirmation from the bank once the card is closed.

FAQ

Can ICICI credit card be cancelled online?

Yes, through NetBanking or customer care.

Is outstanding balance required to be cleared first?

Yes, all dues must be paid before cancellation.

Can a cancelled credit card be reopened?

Usually no. A new application is required.