How to close IndusInd credit card?

The process is simple, but a few things should be done first.

Before requesting cancellation, all outstanding dues must be cleared and reward points should be redeemed.

Once the request is processed, the credit card becomes permanently inactive.

Let’s understand the steps clearly.

Step 1: Clear All Outstanding Balance

Before closing the card, check whether any amount is pending.

Credit cards issued by IndusInd Bank cannot be cancelled if dues are unpaid.

Check for:

• Total outstanding balance
• EMI payments linked to the card
• Unsettled transactions
• Interest charges or late fees

All dues must be cleared before the closure request is processed.

Step 2: Redeem Reward Points

Reward points linked to the credit card may be lost after cancellation.

Before closing the card:

• Check the reward points balance
• Redeem points for vouchers, products, or cashback

Once the card is closed, unused reward points usually expire.

Step 3: Remove Auto Payments

Many services may be linked to the credit card for automatic payments.

Examples include:

• OTT subscriptions
• Utility bill payments
• Insurance premiums
• Online memberships

Updating payment methods prevents failed transactions after the card is closed.

Step 4: Submit Credit Card Closure Request

There are several ways to request cancellation of an IndusInd credit card.

1. Through Customer Care

Calling customer support is one of the quickest methods.

Typical steps include:

• Call IndusInd credit card customer care
• Verify identity details
• Confirm that no dues are pending
• Request credit card closure

A service request number is usually provided.

2. Through NetBanking or Mobile Banking

Cancellation can sometimes be requested online.

Steps include:

1. Log in to IndusInd NetBanking or mobile banking app
2. Go to the Credit Cards section
3. Select the credit card
4. Choose the option to close or cancel the card
5. Submit the request

Processing usually takes a few working days.

3. Visit a Bank Branch

Another option is visiting the nearest branch.

Steps include:

• Fill the credit card closure request form
• Submit identification if required
• Request cancellation

Bank staff initiate the closure process.

What Happens After Cancellation

Once the bank processes the request:

• The credit card becomes inactive
• No new transactions can be made
• A final statement may be generated

The physical card should be cut across the chip and magnetic strip before disposal.

Does Closing a Credit Card Affect Credit Score

Closing a credit card may slightly affect the credit score.

Possible effects include:

• Reduction in total available credit
• Higher credit utilisation ratio
• Shorter credit history

The impact depends on the age of the card and credit limit.

When Closing the Card May Make Sense

Cancellation may be reasonable when:

• The card has high annual fees
• It is rarely used
• Managing multiple cards becomes difficult

Simplifying finances can sometimes help.

When It May Be Better to Keep the Card

Closing the card may not be ideal if:

• It is the oldest credit account
• It has a high credit limit
• The credit score is still improving

Keeping the card active with occasional usage may help maintain credit history.

How Long Does Cancellation Take

Credit card closure usually takes:

• Around 5 to 10 working days after the request is submitted

Always request confirmation once the card is closed.

FAQ

Can IndusInd credit card be cancelled online?

Yes, through NetBanking or customer care.

Do all dues need to be cleared first?

Yes, the outstanding balance must be zero before cancellation.

Can a cancelled credit card be reopened?

Usually no. A new credit card application may be required.