How to close Kotak credit card?

The process is simple, but a few things must be completed first.

Before requesting closure, all outstanding dues should be cleared and reward points should be redeemed.

Once the request is processed, the credit card becomes permanently inactive.

Let’s understand the steps clearly.

Step 1: Clear All Outstanding Dues

Before cancelling the card, check whether there are any pending payments.

Credit cards issued by Kotak Mahindra Bank cannot be closed if dues are still pending.

Check for:

• Total outstanding balance
• Pending EMI payments
• Unsettled transactions
• Late payment charges or interest

All dues must be cleared before the cancellation request can proceed.

Step 2: Redeem Reward Points

Reward points linked to the credit card may be lost after closure.

Before cancelling the card:

• Check the available reward points
• Redeem them for vouchers, products, or cashback

Once the card is closed, unused reward points usually expire.

Step 3: Remove Auto Payments and Subscriptions

Many services may be linked to the credit card.

Examples include:

• OTT subscriptions
• Utility bill payments
• Insurance premiums
• Online memberships

Update the payment method before closing the card to avoid failed transactions.

Step 4: Submit Credit Card Closure Request

There are several ways to close a Kotak credit card.

1. Through Customer Care

Calling customer care is one of the easiest options.

Steps usually include:

• Call Kotak credit card customer support
• Verify identity details
• Confirm that there are no pending dues
• Request credit card cancellation

A service request number is usually provided.

2. Through NetBanking or Mobile Banking

Closure may also be requested online.

Steps include:

1. Log in to Kotak NetBanking or mobile banking app
2. Go to the Credit Cards section
3. Select the credit card
4. Choose the option to close or cancel the card
5. Submit the request

Processing usually takes a few working days.

3. Visit Kotak Bank Branch

Another option is visiting the nearest bank branch.

Steps include:

• Fill a credit card closure request form
• Submit required identification if necessary
• Request cancellation

Branch staff will initiate the closure process.

An Example

The credit card was rarely used.

Before the annual fee was charged, the outstanding balance was cleared.

Reward points were redeemed.

Customer care was contacted and the cancellation request was submitted.

The card was closed within about a week.

What Happens After Cancellation

Once the bank processes the request:

• The credit card becomes inactive
• No further transactions can be made
• A final statement may be generated

The physical card should be cut across the chip and magnetic strip before disposal.

Does Cancelling Kotak Credit Card Affect Credit Score

Cancelling a credit card may affect the credit score slightly.

Possible effects include:

• Reduced total available credit
• Higher credit utilisation ratio
• Shorter credit history

The impact depends on the card’s age and credit limit.

When Cancelling a Credit Card Makes Sense

Cancelling the card may be reasonable when:

• The card has high annual fees
• It is rarely used
• Managing multiple credit cards becomes difficult

Simplifying finances may help in some cases.

When It May Be Better to Keep the Card

Closing the card may not be ideal if:

• It is the oldest credit card account
• It has a high credit limit
• The credit score is still improving

Keeping the card active with occasional usage may support credit history.

How Long Does Cancellation Take

Credit card closure usually takes:

• Around 5 to 10 working days after the request is submitted

Always request confirmation once the card is closed.

FAQ

Can Kotak credit card be cancelled online?

Yes, through NetBanking or mobile banking.

Is outstanding balance required to be cleared first?

Yes, all dues must be paid before cancellation.

Can a cancelled credit card be reopened?

Usually no. A new application would be required.